Issue & bug resolution
Problems in standard or custom modules triaged, fixed and tested, with clear updates until they are closed.
Odoo Support & Managed Services
Odoo support that keeps your system stable, secure and improving
Our certified experts monitor, maintain and improve your Odoo long after go-live, so your teams keep working and your system keeps getting better.
Free, no-obligation conversation with an Odoo expert.
What we cover
Everything that keeps Odoo running after go-live
Go-live is where the value starts. We look after the system, and the people using it, so it keeps paying back.
Monitoring & performance
Servers, database, scheduled jobs and response times watched, with tuning when your usage grows.
Security & maintenance
Patches, updates and housekeeping planned in advance, so they never arrive as a surprise outage.
Backups & recovery
Regular backups with restore tests, and a recovery plan you have seen before you ever need it.
User help & training
Practical how-to help for your teams, plus short training for new joiners and new features.
Continuous improvement
Small enhancements, new reports and workflow tweaks, driven by how your teams actually use Odoo.
Subject matter experts
Support from people who understand your processes
A ticket is rarely only a technical question. Functional and technical specialists work together, so you get the right fix and the reason behind it.
Functional support consultants
Certified Odoo experts who understand your accounting, inventory, sales and operations processes.
Technical engineers
Developers and DevOps engineers who fix code, tune servers and keep deployments safe and repeatable.
Service managers
A named contact who owns your service levels, reports and quarterly reviews, and escalates when needed.
Certified experts on Odoo v17 to v20, supporting clients across the USA, Canada, UAE, Singapore and Europe from our offices in Edison, New Jersey and Ahmedabad, India.
Talk to an expertEngagement models
Support that scales with how much you need
Start light and move up as Odoo becomes more central to your business. Coverage hours and response targets are agreed in a service agreement built around your needs.
Support on demand
For stable systems and small teams that need help now and then.
- Raise a request whenever you need help
- Billed by the time actually used
- Triage and fix by certified experts
- No long-term commitment
Monthly support plan
For teams that rely on Odoo every day and want predictable support.
- Reserved monthly hours at an agreed rate
- Priority handling of your requests
- Monitoring and routine maintenance
- Monthly health report
Managed Odoo services
For businesses that want us to own the health of their Odoo.
- A dedicated team that knows your setup
- Proactive monitoring, patching and backups
- Agreed service levels with escalation paths
- Quarterly reviews and an improvement roadmap
How we prioritize
Every request has a priority, and a clear next step
What is stopping your business gets attention first. Priorities and response targets are agreed with you up front.
Critical
Business is blocked
Odoo is down or a core process cannot run. We act first and keep you updated until it is fixed.
High
Work is badly affected
A major feature fails or a team is slowed down, and a workaround is not enough.
Normal
Something is not right
A bug with a workaround, or a question about how to do something in Odoo.
Planned
Make it better
Enhancements, new reports and tuning, scheduled into the next release.
Proactive care
Spot problems early, and fix them at the root
Good support is not only fast fixes. It is fewer problems in the first place, because we watch the system and learn from every ticket.
Performance monitoring
Server load, database health and response times tracked, so slow-downs are caught before users complain.
Job & log checks
Scheduled actions and error logs reviewed, so quiet failures do not turn into missing data.
Restore-tested backups
A backup you have never restored is a guess. We test restores on a schedule and report the result.
Security patching
Updates tested and applied in planned windows, with access reviews as your team changes.
Root-cause analysis
Recurring issues are traced to the cause and fixed once, instead of being patched again and again.
Monthly health report
A plain-language summary of what we did, what we found and what we recommend for next month.
Documented and transparent. Every request, fix and change is recorded, so you always know what was done to your system and why.
How support works
From onboarding to steady improvement
01
Onboard & audit
We review your system, customizations and hosting, and document what we find, including any risks.
02
Agree service levels
Coverage hours, priorities, response targets and escalation paths, written down and agreed.
03
Monitor & respond
Requests triaged and fixed by the right specialist, while monitoring watches for problems.
04
Review & improve
Regular reviews of recurring issues, risks and ideas, turned into a roadmap for the next quarter.
Ready for Odoo support you can rely on?
Book a free, no-obligation conversation with an Odoo expert and leave with a clear view of the right support model.